Event Schedule
Have a look at Schedule
8:00
Bright Start
Welcome Coffee, Registration & Itinerary Collection
Hotel Le Negresco
Massena Hall
8:50
Welcome Note from World BI
Mansoor Nasir
World BI Group Ltd.
8:55
Chair Welcome Address
Antonio Ducceschi
Chief Commercial Officer, Starhotels
Session 1: Hotel Innovation
9:00
Presentation 1
New Trends in Hotel Technology
Hiren Mazgaonkar
Global Director of Sales, Minor Hotels
9:25
Partner Slot 1
How to Digitalise Group Bookings?
Joonas Ahola
CEO & Company Founder, MeetingPackage
9:40
Strategic Discussion
Technology Planning in the Hotel Industry
Moderator
Nicolas Frangos
Chief Executive Officer, ZO The Med Resorts
Panelists
Henrique Tiago de Castro
Chief Operating Officer (COO) of the 'Multibrand' Hotels, Estoril 8023
Diogo Vaz Ferreira
Head of Commercial / Management Board at WYSE, Clink Hostels
10:05
Recharge, Network, Experience
Hospitality Quality: New Directions and New Challenges
Moderator
Alexander Lennart Schmidt
Professor of Technological Innovation, Hotelschool The Hague
Panelists
Gregoire Benoit
Co-founder & COO, EDGAR SUITES
Miguel Velez
CEO & Founder, Unlock Boutique Hotels
10:35
Coffee Break & Networking Session
Session 2: Sustainability Trends
11:25
Presentation 2
Digitalization of Reporting: CSRD (Corporate Sustainability Report Directive) and Beyond
Prof. Dr. Willy Legrand
Professor, Author, Speaker, IU International University of Applied Sciences
11:50
Presentation 3
Connecting Green and Sustainable Practices in Hotels and Yachts
Ana-Maria Girtu
Director Cruise Hotel Operations, The Ritz-Carlton Yacht Collection
12:15
Partner Slot 2
Criteria for Assessing a Sustainable Hotel Business
12:30
Presentation 4
Enhancing Experience Design in Hospitality Through Sustainability-Led Technology
Dr. Pablo Pereira-Doel
Assistant Professor, Surrey Business School, University of Surrey, United Kingdom
12:55
Luncheon & Networking
Session 3: AI & Guest Experience
13:55
Presentation 5
Hyper Personalization in the Guest’s Journey
Joao Pronto
Professor of Information Technology Applied to Hospitality, Estoril Higher School
14:20
Peer-to-Peer Session
Personalized Experiences Through IoT Integration
Moderator
Nicolas Frangos
Chief Executive Officer, ZO The Med Resorts
Panelist
Christian Mueller
Hotel Tech Expert
14:40
Partner Slot 3
Creating a Successful Business Strategy through Behavioral Science
Tess Mattisson
Chief Executive Officer, Zaplox
14:55
Presentation 6
Own the Client Own the Experience
Tomas Holan
Chief Digital Officer (CDO), OREA Hotels & Resorts
15:20
Perk-Up Pause
15:30
Presentation 7
The Right Choices to Get 9.5 out of 10 on Booking.com
Gregoire Benoit
Co-founder & COO, EDGAR SUITES
15:55
Deep Dive Presentation
Hotel in Pocket: Development Trends and Implementation
Jeroen van Gils
Development Director Europe, BWH Hotels
16:20
Give & Take Chat
Attracting the New Wave of Guests in Future
Moderator
Tomas Holan
Chief Digital Officer (CDO), OREA Hotels & Resorts
Panelists
Eljesa Saciri
General Manager, The Zetter & Marrable's Hotel
Toon Otten
AI Researcher, Inholland University of Applied Sciences
16:50
Chair Closing Remarks
Antonio Ducceschi
Chief Commercial Officer, Starhotels
16:55
Happy Hour Session
8:00
Bright Start
Welcome Coffee, Registration & Itinerary Collection
Hotel Le Negresco
Massena Hall
8:50
Welcome Note from World BI
Mansoor Nasir
World BI Group Ltd.
8:55
Chair Welcome Address
Antonio Ducceschi
Chief Commercial Officer, Starhotels
Session 4: Smart Hospitality
9:00
Presentation 8
Use of Mobile Applications: One Step Ahead
Christian Mueller
Hotel Tech Expert
9:25
Partner Slot 4
TBC
9:40
Presentation 9
Key Hurdles in Efficiently Implementing New Technologies for Innovation in Current Infrastructure
Gabor Kelemen
Group Director of IT, Danubius Hotels & Ensana Hotels
10:05
Fireside Chat
Small Hospitality Businesses: More Entrepreneurs
Panelists
Christian Mueller
Hotel Tech Expert
Liutauras Vaitkevicius
Managing Director, The Zetter
10:30
Coffee Break & Networking Session
Session 5: Digi-Revenue Management
11:20
Presentation 10
Beyond Automation: The Human Role in Digital Revenue Management
Michael Grohs
Vice President Revenue Operations, Radisson Hotel Group
11:45
Deep Dive Session
Enhancing Operational Efficiency: Leveraging Technology to Drive Hotel Profitability
Panelists
Ignacio Gómez Escolar
General Manager, Hard Rock Hotel Marbella
Mike Rawson
CIO, citizenM
12:15
Presentation 11
Transformative Strategies for Elevating Revenue Performance in Resort Properties
David Santos
Cluster Revenue Manager, Pestana Hotel Group
12:40
Partner Slot 5
Technology-Enhanced Methods for Increasing Visitor Loyalty
12:55
Connecting Circle
The Future of Hospitality Revenue Management: AI, Automation, and Beyond
Moderator
Mauricio Schuler
Brand Warrior, VIP CLUB
Panelists
John Benjamin - CHRM
Cluster Revenue Manager, Accor
Jaume Vidal
CRSO, Chief Revenue Strategy, AI Revenue & Commercial Planning, Barceló Hotel Group
13:25
Luncheon & Networking
Session 6: Cybersecurity & Privacy Concerns
14:25
Peer-to-Peer Session
Emerging Threats and Risks to Guest Data
Moderator
Quentin Malraison
Executive Director - Cybersecurity, Accor
Panelist
Mike Rawson
CIO, citizenM
14:50
Presentation 12
The Power of Data-Driven Decision Making in Hotels
Anders Johansson
Member of the Board, Forenom
15:10
Presentation 13
Ethical Aspects in the Use of New Technologies
Daniela Otero
Interim Chair of the World Committee on Tourism Ethics, UN Tourism
15:40
Connecting Circle
The Future of Hotel Technology: How to Innovate and Build a Better Future with Technology
Moderator
Antonio Ducceschi
Chief Commercial Officer, Starhotels
Panelists
Hiren Mazgaonkar
Global Director of Sales, Minor Hotels
Hans Buitendijk
Manager Accountancy & Finance, Inholland University of Applied Sciences
Roman Ray Straub
General Manager, Hôtel A La Cour d'Alsace
Adam Burt
Global Hotel Technology Lead, Senior Service Delivery Manager, Radisson Hotel Group
16:20
Activity
Spotlight Portraits (Capturing the Brilliance Behind the Mic)
16:30
Chair Closing Remarks
Antonio Ducceschi
Chief Commercial Officer, Starhotels
16:35