I was appointed as Chief Executive Officer and a member of Halcom’s Board of Directors in May 2014. I have been working for software companies in the USA and EMEA markets for 15 years. Prior to Halcom, I worked for Kofax, a leading provider of smart process applications for the business-critical customer interactions, launching a financial process automation business in EMEA. Previously I spent 16 years it the USA, studying at MIT and subsequently working for 170 Systems (a startup company later acquired by Kofax) and Oracle Corporation.
Halcom’s certificate authority has been issuing qualified digital certificates on smart cards and USB keys since 2002. The newest addition are the qualified digital certificates in the cloud – called Halcom OneID. Halcom OneID is a qualified digital certificate in the cloud securely accessible from a mobile device. Designed as a universal identifier, it provides excellent user experience and superior security and mobility. It provides fast, easy and secure two-factor authentication and digital signing of both XML and PDF files. All this with the help of a smartphone, regardless of the browser and operating system of the telephone, without additional devices, drivers or signature components, and without additional usernames. The registration process complies with the General Data Protection Regulation (GDPR) and eIDAS and follows a rigorous user identification process. Extra functionality is provided to prevent abuse, as the user, on a “What-You-See-Is-What-You-Sign” principle, really signs what he sees using custom visualization. Halcom's OneID also meets the highest EU security requirements and regulations such as eIDAS and GDPR.
The biggest obstacle in our industry are the regulations at the level of the countries in which our certificates are issued and used. Another obstacle is the certification method for issuing qualified digital certificates. In addition, the key challenge is how to convince potential users that security trumps convenience, i.e., why two-step authentication and superior security of digital signing are of paramount importance for their business. In Halcom we are investing a lot of effort into overcoming all these obstacles. With each legislation change or new regulation in this area, new adjustments of our products are needed.
We believe regular penetration tests are needed, and we’ve been employing them for a long time. “Security by Design” is an important part of our product design and development paradigm. Regular penetration tests are performed by our internal certified security staff and by external certified pen testers. It is an important part of our security screening process and it also provides assurance that delivered applications are production-ready.
International certificate agency Bureau Veritas S.A. have awarded Halcom the Quality Standard Certificates in the field of technical and electronic support in the implementation of electronic banking, electronic payment and related services between financial institutions and their customers, for capture and exchange of documents in electronic format. They annually carry out the official recertifications every year for certificate for quality standard ISO 9001 (firstly awarded in 2003), certificate for the standard of information security system ISO 27001 (firstly awarded in 2010), and every two years for EIDAS certification (firstly awarded in 2017)
The availability of our services on the annual basis exceeds 99.95%. Our core business is electronic banking solutions. Our customers are banks and their clients and the nature of our business dictates that the applications are always up and running. We must provide them with a secure environment to operate in and safe storage of their data. We have various departments working in unison to ensure 24/7 operations. If a critical issue arises, we are obligated to provide a solution or workaround within 2 hours of issue being reported. We are conducting disaster recovery testing regularly – our experts move all our services to a secondary location, and after a successful testing, returning them back to the primary location. We often operate from secondary location for day to a week to ensure it is fully functional. In case we encounter problems, corrective measures are taken, and the test is repeated.
We are monitoring hardware load parameters all the time. We control performance management and anticipate risks that could potentially affect performance changes. We ensure we have adequate hardware in our 3 data centers that can absorb any peaks.
With an emphasis on the highest level of security and risk management, we want to create the future of the financial industry as a leading and trusted provider. With innovative technological solutions, we aim to provide our business partners with a competitive advantage, continuous business growth and excellence in business. Our product management team follows trends, talks to customers, end-users and incorporates technological innovations into portfolio of our solutions. There is no future without innovation.
We expect Security Printing Conference is the place to meet potential new partners and experts in the field from across the globe. We want to establish some new contacts and exchange knowledge and experiences with people from this business. We are looking forward to lectures, panels and networking. And hopefully meet prospective new customers.
I am Beatriz Cerrolaza, Telecommunications Engineer holding a PhD in Advanced Materials and since 2012 the CEO of ALISE DEVICES, a spin-off company from the Technical University of Madrid. In ALISE we are focused on the commercialization of our flagship product: a unique security feature for transparent windows that we have developed and patented.
I am convinced that key lies in the fact that we are outsiders. We had neither experience nor background in security features or banknotes market when we entered this sector 7 years ago. We knew nothing about holograms or any other security features and we developed something we didn’t know was so unique. We created something completely new, nothing to do with adapting or updating existing solutions. We are a small company very responsive and agile when taking decisions and closing deals. Highest technology quality together with flexibility is our hallmark.
1st Hermeticism and high barriers to entry.
2nd Secretiveness and confidentiality, which results in lack of information in many issues.
3rd Long lead times together with mandatory exclusivity that can imply a problem for small companies.
When we funded the company in 2012 we defined two target markets: Brand Protection and High Security. Initially we considered Banknotes and ID cards market as the hardest to enter. However, after attending the Optical Document Security for the first time in 2014 we realize that our technology was really welcome and appreciated by the experts of this market. After this first conference everything progressed in a really natural way. We counted with the support of Banco de España since the very beginning, and strategic partnerships did the rest.
When we started learning this market we realized it made no sense to try to compete with leading producers with over a century’s experience. So we are focused on the development of unique security features and closing agreements with these leading companies for they to assume the production. In this regard, I wish that SPC will help me to start conversations with companies interested in our solutions, which have not yet a license for production. It could also serve as a showcase of our technology for Central Banks that still do not know it.
My name is Dimitrie Radu, I joined Onfide over 5 years ago as an operations manager. In my period here my role is changed to focus on identity fraud. I spend most of my time looking at fraud patterns and attack data and then presenting insights that come out of this to the wider security world.
From a document point of view one of the greatest challenges that we’re facing is the evolution of documents not only do documents change design and, in the way, that they’re manufactured but so do fraudsters change in the way they attack documents and tend to abuse them.
Onfido has pioneered a hybrid identity verification platform what this means is that artificial intelligence will do most of the heavy lifting while human experts will be pulled into the loop only when needed. When we see a document that we haven’t processed before that gets sent to an analyst which labels and clarifies the image therefore improving the ability of artificial intelligence to work better the second time.
Biometric verification adds an extra layer of insurance to identity verification not only do you check that the document is legitimate but also that the person presenting the document is the rightful holder. That way you can make sure that there’s no impersonation going on.
As a tech start up, we’re always looking for the best processes in U.S technology and how we can use that to improve our service. We’re looking forward to getting together at Security Printing Congress to hear out more about what the industry is doing and the direction that we’re going.
As a tech startup we’re always looking for innovations, better technologies and improvements on the process that we have so that we can do our job better. I’m looking forward to hear more about what the industry is planning, to help us to get ahead of the curve.
I don’t see any big game changer for the 5-10 years. The existing trends will go on: increase of serialization, increase of AI use for authentication and detection of suspect sales, increase of number of ACF suppliers.
Hi everyone, my name is Guankai from Nabcore Singapore. You can also call me, GK. I have been creating and implementing Anti-counterfeit and Brand Security Solutions for companies and government agencies since 2008. My interest is in advising companies on how to prevent fakes, gain visibility along supply chain and engage consumers. I like to share insights and empower companies to increase their brand value, protect their products both Online & Offline to prevent loss revenue due to counterfeiting and grey marketing. Till date with the support from our team and partners, I have created and implemented solutions that helped to protect more than 100 million product units for consumers to easily verify genuine ones. The products are primarily distributed across S.E Asia and China in sectors such as FMCG, Automotive, Industrial manufacturing. Before working in Nabcore, I was a General Manager in a Singapore based business consultancy firm for 6 years spearheading security solutions for Authentication, Track and Trace for Start-ups, SMEs, MNCs and Governments. Prior to that, I was a Key Account Manager with Singapore Airlines Cargo where we planned for the supply chain needs of many companies.
The strategies that corporates should have in place to protect their brand would depend on 2 things: (1) The area of operation or intend to operate. (2) Budget. For countries where the Intellectual Property (IP) laws and regulations are generally weak or at its infancy, it is better for companies to focus in having authentication solutions for their products. The authentication solutions on their product would allow consumers and employees to identify and report on fake products. When the solution is designed holistically, it will act as a deterrence and also help brand owner as a marketing channel to engage consumers. This will give a better ROI for corporates. The authentication solutions should cover for both online & offline strategies. For countries where there are stronger IP laws, it is best to have the basic IP rights (eg Trademark, Copyright, Patent) filed first. Once done, companies can embark on a good brand authentication program so that stakeholders along the supply chain (eg: custom officers, distributors, retailers) and consumers can easily verify genuine products. Corporate can also conduct outreach with incentive through their program for consumers to create awareness and encourage buying of genuine products. Lastly, with extra budget, corporates can then look into track & trace solutions to gather insights. With the support from private investigators to further gather evidence, submit to law enforcement to carry out on raids.
Counterfeiting affects and destroys a brand and business through 4 stages. Stage 1 – Entry. At the start, normally small volume of fake products would penetrate the supply chain and reach the consumers. The loss of sales by the brand is often hard to detect. Usually at this stage, brand owner and official distributors are unaware about the presence of the fake goods. Stage 2 – Growth As the time goes by, sales of the counterfeit grew. At the growth stage, fake goods sales volumes increase significantly due to their low prices and prompting more fake suppliers to jump in. Fake products volume scaled up while genuine products volumes begin to decline. Brand owner and their distributors become aware of the counterfeit products as they see loss of rightful sales and revenues. Stage 3 – Critical At the critical risk stage, sales volume and growth of counterfeits now overtake that of the real products. This is also the stage where retailers would be selling fakes openly or even mixing the real & fake products to sell to consumers. It becomes a Do-or-Die stage for the brand. Business need to take swift actions to counter if they haven’t done so earlier. Stage 4 – Fatal When it reaches the fatal stage, consumers cannot or do not want to differentiate the Real and Fake products. They have lost trust of the brand and no longer buy the product. Consumers would start to look for competitor brands. The Product, Brand and Business incur fatal damage (a point of no return). Sales volume of genuine products nose-dived. Counterfeits products volume also started to fall. With shrinking demand, the stronger counterfeiters would then look for other brands which are more lucrative for them to fake. Then the cycle starts again.
There will always be people wanting to buy fakes, especially those products that are deemed or appeared to be non-harmful when in use. These items are usually garment, footwear, media, luxury goods or industrial parts. However, for items like food, medication, cosmetic that people consume directly, they will buy real products. Many of the solutions that brand owners adopted are either ineffective or hard for consumers to check. Worst, some don’t even bother and have given up to allow fakes to eat into their market share. These shortfalls give opportunities for counterfeiters to grow. Furthermore, with E-Commerce, the overall sales condition has become even better for fakes to thrive. Hence, our focus is to allow people to easily determine whether a product is original or not when they need to for their purchases.
At Nabcore, we are technology agnostic. Our aim is to design, integrate and implement the most suitable solution for our brand owners’ needs. There is no single technology that is so superior to be proclaimed as most effective. It takes interlocking solutions for that to happen. We listen to understand the needs of our customers and their operations so as to provide a seamless solution. To develop an effective product authentication, the solution needs to empowers users, simple to implement and practical. The ease to authenticate products create immediate result for BOTH brand owners and consumers. The key lies in having the authentication solution to pass the Granny’s test. Meaning even an elderly with lower level of technology experience is able to verify. Our domain strength lies in providing Brand Protection solutions for FMCG, Pharmaceutical, Industrial and Automotive products.
The supply chain world of tomorrow will be leaner, faster and self-organized. For the next 5-10 years, the design of supply chain is critical. No two supply chain are the same. There are 2 game changers that we see on 2 fronts for companies. They are namely for (1) Cost saving and (2) Sales increase. For cost saving and security, it would be pairing Blockchain with IOT. For Sales increase and customer satisfaction, would be Machine Learning with Human guidance. Block-chain in the supply chain is presumed to be an ultimate solution for visibility and transparency. The ability to track purchase orders, record production activities, link physical goods to IOT devices for instant data, and sharing information with other partners along the supply chain helps to reduce cost substantially by eliminating many manual processes. In additional, the ability to allow consumers to authenticate products further create value for brand owners. Machine learning’s most significant contributions is to provide companies with better insights into how supply chain performance can be improved. Product Sales can be increased with the use of machine learning-based planning and optimization techniques by ensuring products are made available for consumers whenever they need. Inventory reductions can also be reduced in the process. Abnormalities in supply chain performance, cost and potential fraud can be anticipated before they occur. Furthermore, machine learning does provide insights for automation which is the key for business scaling. Many supply chain challenges are time, cost and resource limitation. Machine learning is an ideal technology to solve them.
However, whatever the game changers solutions are, they are dependent on 2 critical characteristics for success: Technology Accessibility and Collaboration among people who are using.
I hope to learn about new counterfeit or grey market issues that companies are now facing which I may be unaware of. Furthermore, I look forward to have fruitful exchange of ideas and opportunities to work with brand owners on the challenges that they are facing. As a holistic solution provider, we work with many technology partners. Hence, it will be great to get to know more technological companies that are aligned to our vision in building an Authentic World.